The Complete 100% Cloud Based Solution Enabling Your Business to Work Smarter and Grow Rapidly

Welcome to the first next generation network operator

I-net communications is a fully converged 21 CN operator providing PSTN and IP based telephony services to a broad customer base, ranging from blue chip organisations, call centres, media and marketing businesses, the SME market and service provders within these sectors.

Network

I-Net communicatons delivers a comprehensive suite of products from inbound and outbound telephony solutions to a fully hosted service model. Our long term experience in cloud based IP telephony enables us to deliver improved efficiency, significant cost savings, clear precise data/information, fast deployment and scalability to our clients.

Numbering

I-Net has the full range of numbers from all geographic STD numbers throughout the UK and in most European countries as well as the full range of non geographic numbers.
• UK and international 0800 freephone.
• 0845/0844/0871 marketing numbers.
• 09 premium numbers (10p to £1.53).
• Reversed billed and bulk SMS.
• The I-Net platform gives you instant access to manage, allocate and provision these numbers instantly.
• I-Net can port numbers from most telecom networks in the UK.

Functionality

• Dynamic call routing.
• Time of day routing.
• Call queuing.
• In Network multi-level IVR.
• Call screening.
 • Upload messages - In Network.
• In Network call recording.
• Mid call divert.
• Call conferencing.
• Voicemail.
• Web interface.
• Real time stats.

Reporting

Full data and statistical information at your fingertips and in real time. All I-Net applications are programmable in real time via a web interface or via SOAP API enabling large scale provisioning.
• I-Net's data and stats management.
• Simple access through a web interface.
• Search stats, live or archive in real time.
• Access call recordings.
• Export data to Excel files for further analysis.

Desktop Solution

I-Net offers a comprehensive in the cloud desktop solution for contact centres, incorporating CRM, CTI and telephony. Our applications enable you to manage customer interactions in a multimedia contact centre environment. I-Net delivers a unified customer interaction solution that will help your company automatically respond to changing business needs. We can improve the overall customer service and enhanced customer experience by delivering a fully integrated non CAPEX solution.

Disaster Recovery

Our Tier 1 cloud based platform and dynamic management console gives you a full disaster recovery solution from day 1. Load balance your call traffic, have a standby dark site ready and enabled, switch over automatically and seamlessly. Remove the worry of a single site catastrophe, be ready for any eventuality. We provide a complete DR solution across for the entire desktop and telephony piece.

Multi-Site

Eliminates surplus infrastructure and costly hardware and software costs. Deploy the same powerful in the cloud applications and features accross your entire organisation. The ability to connect remote/homeworkers with full functionality.

Outbound Dialing

Outbound dialling with global reach, we can deliver calls to any destination via our PSTN and SIP gateways over premium quality routes with guaranteed CLI delivery. Our Intelligent Outbound Dialling application enables you to target your prospects and customers much more effectively by displaying local CLI on your outbound call. This will not only increase the success rate of your call centre campaign by masking the outbound number with a number that is local to the called party but it will also improve the answer rate of your outbound campaigns.