Calls can be routed by Geographic origination or destination (by caller-ID, by specified digits of number or number type, area code, country etc) Date, Time of day, (dates and times can be specified up to 20 years in advance). .

Set inbound queue parameters to hold calls in the network. Manage your call volumes across multiple sites. Calls can be held in the network for predetermined time, play holding message, position in queue, and wrap up calls. Load balance your calls across multiple destinations.

Programmable IVR application enabling 'in network' call flow management. Create a smany IVR menu's to suit your call centre or office campaigns.

Upload recorded messages and pre-connection announcements. These can be assigned per call, per number, per customer, number group etc.

A web front end management GUI enables real time application and management changes as well as providing instant provisioning capabilities and access to immediate call statistics.

Take back and transfer callers to alternative destination without disconnecting the caller. This can be automatically or manually initiated and also divert calls to both on-net and off net destinations.

Users can create their own conferences; set conferences time, set how many people may join listen or talk, programme different PIN's for administrators, talkers, and listeners. Preset telephone numbers and also set email notifications.

Programmable feature enables you to record calls (inbound &/or outbound legs), search and listen on the web, download, store and back up recordings.