Call Management
As well as dynamic functionality of the I-Net platform, there are a suite of dynamic products to enhance your customer's experience.
Queue Jumper
Dynamically manage callers in the queue; enable priority callers to jump the queue, provide a real time call back option to callers who do not want to sit in the queue.
SMS Interactive
An intuitive and dynamic alternative to voice recognition via SMS. Live data capture, real time database interaction, instant call back which seamlessly connects your call centre to the caller.
Web Site Interactive
Enable your clients to initiate an immediate call back (in real time) from your website. Intuitive and dynamic alternative to voice recognition via SMS, live data capture, real time database interaction, instant call back which seamlessly connect your call centre to the caller.
Mid Call Transfer
Allows a call to be taken back to the switch from one termination and then sent out to a new termination seamlessly.This means that in the case where the call goes to a voice platform or operator, when the call is taken back that port or operators port is now free to handle another call. Also, as it does not trombone through where there is an international leg it can save a lot of money as the call does not have two needless call legs.
Take Back and Transfer
Operators can seamlessly transfer a call to another extension or number without the caller having to either call another number or redial and enter a new extension.
Prioritised Access
Allow selected customer to override the menus so that they are prioritised and can be dealt with quickly and more efficiently. These could be VIP customers, high priority issues or special offers.