Desktop Solutions
A comprehensive cloud solution that provides a full contact centre application suite incorporating CRM, CTI and telephony.
Our 21 CN network is underpinned by the best Tier 1 environment and enables us to deliver carrier grade telephony
solutions such as multi-level IVR, dynamic number allocation and call routing, in-network call queuing, call recording
and intelligent outbound dialling (with localised CLI presentation).
I-Net's complete cloud solution enables you to
manage your customer interactions in a multimedia contact centre environment, improve performance, functionality and
overall customer service and enhance the customer experience by delivering a fully integrated non-CAPEX - pay as you go solution.
A Compelling Proposition:
- Substantial cost savings.
- Fast deployment.
- Scalability.
- No CAPEX.
- Virtualised call centre (including remote homeworkers).
- Integrating with enterprise systems and databases to enable a single enterprise view of the customer.
- Revenue enhancement, through effective customer contact strategies and new business acquisition.
