Contact Centre

Complete Cloud Contact Centre from iNet. Omni-channel, agile, open. For better, faster and more cost-effective customer engagement.

Respond, serve, engage, and sell, with technology that drives growth.

In Proud Partnership with

One conversation. For better responses and faster resolution, on all channels.

Improve customer engagement ensuring one conversation across multiple channels. Reduce customer effort, provide more engaging experiences, and keep your customer buying from you. Improved FCR, customer value and agent responsiveness.

Multi-channel convenience for every touchpoint.

With your customers busier than ever, they demand responsive service that suits their channel choices. Web chat, social media, sms, email and of course by phone. Omni channel contact from iNet, driving your enviable CSAT scores.

Unified Desktop for single screen harmony.

Fully customisable unified desktop with dynamic screens. System integration-ready, for more organised information that improves efficiency for agents, speeds up transactions, and reduces error.

The power of iNet for reliable, high volume call routing and automation.

Five 9's uptime, call quality assurance and impressive network features, powering outbound automation and routing strategies for contact centres.

Insights that drive understanding. And improvement.

Complete supervisor controls, ready-to-go reports and powerful, tailor-made reporting engine, for up-to-the-minute insights into your contact centre.

Why wait?

With over 550,000 users in over 80 countries, Vocalcom is the software of choice for Contact Centre Agents and Managers. Hosted in the iNet Cloud for the unparalleled resilience, security, scalability and high call volume capacity of our Intelligent Network infrastructure.

Our customers and clients enjoy a powerful, innovative, cost-efficient and complete Contact Centre solution from iNet, that integrates with their incumbent systems, helping them save money and do more.

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Key Benefits

Unified Desktop in the Cloud

Manage all customer interactions from a single screen for maximum control, and from the office, home, or anywhere. Enjoy faster response times for impressive service your customers will champion. 

Resilient Infrastructure Design

All the components of iNet Contact Centre reside inside our Tier 1 environment, delivering carrier grade telephony, unlimited scalability and flexibility on-demand. Resilient and high availability with protection from service failure, - all designed to keep you going.

Centralised management for all your sites

Manage your inbound and outbound numbers, manage call flows, agents and home-workers across all your sites and locations from a single screen, anywhere, and all in real-time. Easily add or remove users, devices, even whole sites from an intuitive, online control panel.

Multi-channel convenience

Deliver faster, more responsive, and personalised service across every channel in real-time. With voice, email, chat and social media channels for impressive customer convenience. And with integrated back office telephony for all your sites and locations, your communications are unified, and complete.

Real cost savings

No capital expenditure, reduced operational costs, with all features included, and priced in simple terms with scalability when you need it. iNet offers predictable, budget-friendly pricing, and the cost efficiencies of a single supplier. Contact us - Let us show you what you will save.

Efficiencies across the board

Increased customer and agent engagement, reduced attrition, and reduced, unified costs. Improve revenues and support your agents with the right tools to build on their customer service skills. More satisfied customers, KPI's and with one SLA for the complete service, both your communications and your organisation are aligned.

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