Functionality

Dynamic call routing

Calls can be routed by Geographic origination or destination (by caller-ID, by specified digits of number or number type, area code, country etc) Date, Time of day, (dates and times can be specified up to 20 years in advance).

Call Queuing

Set inbound queue parameters to hold calls in the network. Manage your call volumes across multiple sites. Calls can be held in the network for predetermined time, play holding message, position in queue, and wrap up calls. Load balance your calls across multiple destinations.

In Network Multi-Level IVR

Programmable IVR application enabling 'in network' call flow management. Create as many IVR menu's to suit your call centre or office campaigns.

Call Screening

Black list, white list, caller-id block, and pre-selected caller ID for both internal and external calls, call forwarding, variable ring time, do not disturb, call park, etc.

Upload Messages - In Network

Upload recorded messages and pre-connection announcements. These can be assigned per call, per number, per customer, number group etc.

In Network Call Recording

Programmable feature enables you to record calls (inbound and/or outbound legs), search and listen on the web, download, store and back up recordings.

Mid Call Divert

Take back and transfer callers to alternative destination without disconnecting the caller. This can be automatically or manually initiated and also divert calls to both on-net and off net destinations.

Call Conferencing

Users can create their own conferences; set conferences time, set how many people may join listen or talk, programme different PIN's for administrators, talkers, and listeners. Preset telephone numbers and also set email notifications.

Voice Mail

With external access, email notification, web access to messages, and multiple greetings (Unavailable, busy and temporary). Greetings and messages can be uploaded and downloaded via the web interface.

Web Interface

A web front end management GUI enables real time application and management changes as well as providing instant provisioning capabilities and access to immediate call statistics.

Real Time Stats

View call records (CDRs), transactions, and administrative charges via web interface. All transactions and CDRs are downloadable and include real time call costs.