Allocating holiday/vacation hours for a long period of time is very time consuming. Our FREE Long Term Holiday/Vacation Planner allows you to create a long term plan in minutes.
There are various bits of information required to complete this task –
U-WFM will then process this information to give an allowance for vacation hours by both week and day.
In the below graph, the percentage distribution of agent requirement is plotted (orange line). What U-WFM will do if flip this line, in effect, showing a mirror image of the requirement (purple line).
The same principle can then be done by day, which will then distribute the weekly hours over individual days. The daily allowance can then be auto imported in to U-WFM’s vacation planner.
When the overall vacation hours are distributed over the mirror image, what happens is lower vacation allowances are plotted at busy times, higher vacation allowances are planned at quiet times helping to balance agents working hours over the year and crucially, to increase Service Level with no cost to the business.