Live Virtual Call Centre Platform
I-Net can provide a fully hosted live virtual call centre (remote home workers), which allows the owner of the service to add and set up new operators/call handling staff, set pay scales and call recording. Agents pay calculations and service intros are set up via a simple web interface. Operators can log onto the system via phone or web with calls being allocated by the caller entering a ID number, round robin or by the caller listening to a selection of agents from a carousel of available agents.
I-Net provide the complete platform allowing you to concentrate on the admin of agents and marketing. Also doing away with the need for costly lines and equipment.
Ideal For...
- Computer/technical support
- Legal/accountancy advice
- Medical advice
- Counselling services
- Gadget helplines
- Tarot/psychic
Bespoke reports or applications can be tailor made to your requirements.
