Products

Introducing iNet Complete

No hardware, no hassle. iNet Complete is a unique, one-stop, cloud-based multi-channel contact centre solution.

Combining the best tier 1 telecoms network with iNet's "Goliath" high-volume call management platform and Vocalcom's renowned hosted multi-channel desk top solution, iNet Complete puts you in complete control, enabling you full flexibility and scalability without the need for equipment, high capital expenditure or expensive running costs.

iNet Complete is an integrated cloud-based contact centre solution, which facilitates communication with your customers across all channels and devices. It puts you in complete control whilst reducing costs, increasing customer satisfaction and improving your business agility.

Significant Cost Savings

  • Reduce capital outgoing
  • Reduce operating costs
  • Scalability / flexibility

State-of-the-Art

  • Multi-channel single platform
  • Protection from service failure
  • Future proof
  • Improved reporting
  • Advanced Real time Management

Improved Efficiency

  • Improved agent efficiency
  • Increased revenue generation
  • Improved customer services
  • Incorporates all channels and devices

Tier 1 Hosted Network

iNet Complete is underpinned by iNet's Tier 1 environment delivering carrier grade telephony. Maximise your resources at a vastly reduced cost.

Unified Agent Desktop

Turn your agents into 'Super Agents' with a complete set of tools that lower costs, boost agent productivity and increase customer satisfaction and retention rates.

Call Center & Call Management

Dynamically manage inbound and outbound callers, agents and home-workers across multiple locations. Seamlessly connect you web presence to your call centres.

Multi-Channel Revolution

Amaze your customers with faster and more responsive service across every channel. Provide personalised customer service in real-time, using voice, email, chat and social media via a single agent console.

Hosted telephony

Whether you are a single site call sentre or whether you have multiple locations iNet Complete empowers dynamic call allocation across multiple centres, including your back office infrastructure, enabling you to maximise your resources at a vastly reduced cost.

03 Numbers

03 numbers are UK wide National numbers and not associated with a specific geographic location and ideal for business.

Partners with Contextor

We are partners with Contextor, the European leader in the design and integration of innovative software solutions in Robotic Process Automation.