Reporting
Data and statistical information at your fingertips and in real time. I-Net's platform allows customers complete management of their own real time call stats, whether a call or SMS.
The I-Net platform allows customers through a simple web front end management tool to look at real time monitoring and statistical analysis of all telephony and SMS data such as:
- Inbound callers number showing the geographical response to campaign
- How many calls, time the calls were made and how long they were in real time
- Email voice files and SMS customer feedback about a service or campaign to the contact centre
- Export data to Excel files for further analysis
- Full network CDR's
