iNet Services

Complete 1, 2, 3, Contact Centre and Cloud Telephony. Stand alone services or seamlessly integrated. Reduce costs, and do more.

iNet Complete 1, 2, 3

Complete communications in the cloud. Integrated features and reduced costs with one supplier. And one SLA.

NETWORK

Features & Benefits

Unified Desktop in the Cloud

Manage all customer interactions from a single screen for maximum control, and from the office, home, or anywhere. Enjoy faster response times for impressive service your customers will champion. 

Resilient Infrastructure Design

All the components of iNet Complete reside inside our Tier 1 environment, delivering carrier grade telephony, unlimited scalability and flexibility on-demand. Resilient and high availability with protection from service failure, - all designed to keep you going.

Dynamic, centralised management for all your sites

Manage your inbound and outbound numbers, manage call flows, agents and home-workers across all your sites and locations from a single screen, anywhere, and all in real-time. Easily add or remove users, devices, even whole sites from an intuitive, online control panel.

Multi-channel convenience for your customers

Deliver faster, more responsive, and personalised service across every channel in real-time. With voice, email, chat and social media channels for impressive customer convenience. And with integrated back office telephony for all your sites and locations, your communications are unified, and complete.

Real, and demonstrable cost savings

No capital expenditure, reduced operational costs, with all features included, and priced in simple terms with scalability when you need it. iNet offers predictable, budget-friendly pricing, and the cost efficiencies of a single supplier. Contact us - Let us show you what you will save.

Streamline for efficiencies across the board

Increased customer and agent engagement, reduced attrition, and reduced, unified costs. Improve revenues and support your agents with the right tools to build on their customer service skills. More satisfied customers, KPI's and with one SLA for the complete service, both your communications and your organisation are aligned.

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Cloud Power

iNet’s Intelligent Network core resides within BT’s 21st Century Network infrastructure, delivering unrivalled scalability, network resilience, security, and compliance to iNet customers and clients.

iNet is unmatched in its ability to securely provide high volume call capacity and IVR termination capability to customers, giving them the assurance of no call restrictions during busy periods and seasonal spikes. With dynamic call allocation across 7 points of presence in the UK, iNet customers benefit from uptime assurance and instantaneous disaster recovery, as standard.

And with unrestricted access to all of BT’s number ranges, and number portability iNet can leverage the power of BT’s mass handling capability and Tier 1 infrastructure on behalf of its customers saving them time, money and helping them do more.

Talk to Us

7

Points of presence in the UK. Glasgow, Manchester, Birmingham, Reading, Croydon and Kingston-upon-Thames to service over 2000 clients

Tier 1

The Best Tier 1 Global Network. We are a Carrier offering unparalleled power to drive your success

99.999%

Uptime SLA gives you the assurance of continued service, on-demand

12,000,000+

iNet are successfully delivering over 12 million calls per month for customers and clients

4000

With 4000 lines of fully functional IVR to service customers challenging requirements.

1,000,000+

And have over a million geographic and non-geographic numbers currently in our network. We can port your numbers to iNet

Contact Centre

Respond, Serve, and Sell with technology in the Cloud that drives growth

In Proud Partnership with

With over 550,000 users in over 80 countries, Vocalcom is the software of choice for Contact Centre Agents and Managers. Multi award-winning, Vocalcom comes complete with the right tools to engage customers better, helping you respond, serve and sell faster.

Hosted in the iNet Cloud - for unparalleled resilience, security, scalability and call volume capacity and Intelligent Network infrastructure. Clients enjoy an innovative, integration-ready, cost-efficient and complete Contact Centre solution from iNet, helping them save money and do more.

FEATURES AT A GLANCE

Omni

Voice, email, SMS, social network and web-chat. One conversation across multiple media.

Routing

Comprehensive network routing from iNet, more powerful with the Vocalcom IVR, ACD and skills-routing engine.

Integration

Stand-alone platform or integrate with incumbent systems, including Salesforce, MS-Dynamics CRM or proprietary systems.

Unified

Fully customisable unified desktop with dynamic screens based on inputs. Organised information that improves efficiency for agents.

Management

Complete supervisor controls and powerful reporting features and functionality.

Automation

Compliant functionality, automation to suit your needs: preview, progressive, predictive, broadcast and search.

Cloud Telephony

Transform to digital for unified communications, flexibility, and demonstrable cost savings

iPBX is a cloud-based telephony service for both geographic and non-geographic numbers and provides online access to call routing, monitoring and management tools, empowering you to achieve greater productivity, synergy and savings across all your sites.

Features & Benefits

Award Winning

With a full suite of native features and a broad range of optional add-on features, easy to access and manage, you have all you need for smart communications. As a result, we have great customers and win awards.

Resilient Cloud

With no on-site hardware, your business benefits from minimal up-front investment, reduced total cost of ownership, flexible service plans and complete scalability from a tier 1 carrier, without significant cost.

In-Network Features

Powerful, in-network features transform your productivity. Dynamic call routing, FSA-approved call recording, queuing, IVR, mid-call divert, conferencing, follow-me, and more. Impressive features natively embedded in our network, for superior control.

Multi-site Unification

Eliminate surplus infrastructure at multiple sites. Deploy the same telephony and contact centre features across your entire organisation at no extra cost. Connect home workers free of charge, and enjoy free calls across your entire estate with centralised controls.

Online Control Panel

Manage routing and features in real time, keeping you in complete control of your communication requirements at all times, and from a single screen, anywhere.

Key System Functionality

Device agnostic, includes office switchboard, programmable keys, call transfer, voice mail, ACD, music-on-hold, and much more, all without the expense of purchasing equipment.

Any Number. Any Device.

Location-independent. Moving office? Take your numbers with you at no cost. We can provision geographic and non-geographic number ranges in a matter of minutes. And, if you have IP Handsets already, we can configure them to work with iNet, saving you even more.

Instant Recovery

Access iNet from any location, with any broadband access point anywhere, and you are back up and running in seconds. No call divert, porting, or back-up equipment is necessary.

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