iNet Complete 1, 2, 3

TMT Winner - 2016 Best Cloud Based Telephony Network - UK & Most Advanced Contact Centre Solution

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Cyber Essentials Accreditation
TMT Winner - 2016 Best Cloud Based Telephony Network - UK & Most Advanced Contact Centre Solution

Proven Award Winning Cloud Contact Centre and Telephony Services

Delivering omni-channel customer experiences through carrier-grade communications infrastructure, intelligent flexible network, call management and cloud telephony.
iNet Complete 1, 2, 3 - Available as stand alone offerings, or as a complete integrated service for maximum ROI.

Complimentary Consultation

CLIENTS INCLUDE

Read Client Testimonials >>

iNet Complete

1

2

3

Complete customer communications in the cloud.

iNet delivers outstanding, reliable, value-for-money communications services through effective collaboration with our customers.

iNet Complete

1

2

3

Intelligent Network.
Secure, Resilient

High-volume call management, five 9's uptime, near unlimited scalability and impressive features. Your reliable network with incredible cost efficiency.

iNet Complete

1

2

3

Contact Centre.
Omni-Channel Customer Engagement

Respond, serve and sell. Complete Cloud Contact Centre. Better, faster and more cost-effective customer service.

iNet Complete

1

2

3

iPBX Cloud Telephony.
Unified, Feature-Rich and Cost Effective

The flexibility of cloud with significant cost savings, without compromising features.

iNET COMPLETE

Outstanding customer communications services. Reliable, Value for money, and Complete 1, 2, 3.

Request a demoLearn More

<< "I've been able to consolidate my service onto a single network and platform and take advantage of the cost savings of a unified VOIP solution.

John Goodram

Director of IT - Contact Centre, Parseq

<< "I've been able to consolidate my service onto a single network and platform and take advantage of the cost savings of a unified VOIP solution.

DOMONIC WHITE

VP Operations, Paybyphone

<< "It was clear iNet really understood the technology. The service has met all my expectations and its all there for me."

ian holding

MD, ICS-DIGITAL

"iNet possess great Telecoms and Contact Centre industry knowledge with real in-depth understanding of the Vocalcom technology that helps us stay compliant with legislation as it changes."  >>

John adderley, MCICM

Operations Director, CCSCollect

The challenge facing today's Contact Centres


Contact centres used to be call centres handling inbound and/or outbound calls. But the market has changed: Customers now demand the ability to be able to interact with the centre as and when they choose, using a variety of different methods. Increasingly customers are looking to connect via a number of different digital channels: email, social media, SMS/text, mail, chat and even chat bots. Those contact centres that wish to not just survive but flourish in this changing market need to be able to react quickly and deliver excellent customer service.

Do you want all the flexibility, compliance and scalability at the best Return on Investment?

Would you like to see how to get more from less?  

The iNet Contact Centre Service


Our contact centre service is a feature rich, highly adaptable and flexible omni channel solution. 

Based on the Gartner Magic Quadrant Contact Centre software from Vocalcom. It is run on our cloud-based carrier grade telecommunications environment and delivers a resilient, compliant and secure solution with unparalleled availability (100% for the last 2 years). It’s a proven very low risk comprehensive solution, quickly and easily installed. It is easily adaptable to cater for new campaigns and low risk to transition into your environment. It provides an easy and intuitive user interaction for your agents and your customer. We adapt to you, not the other way around. All of this results in large increases in productivity and hence the best lifetime RoI of any contact centre solution. Read more

iNet Contact Centre Service Fast Facts

64m

Calls connected per annum

156m

Minutes of calls per annum

100%

Availability over the last 24 months

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The Key Benefits Delivered

Quick

Typically, fully up and running in between 1 – 3 months. iNet Fast-Start scripts provides out of the box best practice scripting.

Reliable

5x9’s availability guarantee The iNet Contact Centre service has delivered 100% availability for the last 2 years.

Secure & Compliant

Compliant with the latest cyber security regulations. With active monitoring and intrusion-detection protocols.

Intelligent

With unrestricted access to number ranges, we leverage the power of BT's mass handling capability and Tier 1 infrastructure for our customers.

Very Low Risk

Proven across all our customers, handling over 12million calls a month.

Cost Effective / Return on Investment

By increasing the productivity of your agents, omni-channel responses you can gain more customers and revenue with fewer agents.

Contact Us for a demo today

Latest News

Why wait?

Your communications technologies are critical to the success of your business, enterprise or organisation. At iNet, we believe we can improve how you engage with the world, help you grow and reduce your costs in the process. Contact us to find out more.

0800 8100 100

more@inetplc.com

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Additional Services

What our customers say

Domonic White, VP - Operations, PaybyPhone

"I've been able to consolidate my service onto a single network and platform and take advantage of the cost savings of a unified VOIP solution. iNet's solution allowed us to migrate our services from three fragmented networks to a single platform providing a TDM, IP and SMS unified solution. iNet provides a tremendous difference for me."

Ian Holding, Managing Director, ICS

"When I was evaluating suppliers it was clear iNet really understood the technology. The service has met all my expectations and its all there for me. The relationship I have with iNet means I can confidently develop and sell more services to more and more clients." 

David Wright, Director - Accountability, Groupm

"Persuading a client to adopt a multiple telephony number strategy is the easiest way to make activity more accountable. Working with iNet gives us access to large blocks of clean numbers, removing barriers such as the cost of acquiring additional numbers and the ability to set up numbers quickly and effectively enables us to offer a whole solution to our clients. Among the many benefits iNet offers is the ability to provide detailed call reporting that we require for our systems, together with an intuitive interface that makes it possible to set up the routing on these numbers in seconds."

John Goodram, Director of IT Solutions – Contact Centre

"We were really impressed with iNet. Michael and his team really understand Parseq, our business sector, our requirements, and they understand how to deploy cloud communications technology in innovative and exciting ways, whilst absolutely ensuring security and compliance. Working closely with iNet it became clear they value business relationships as a collaboration, being proactive and responsive to our needs from the first day and aiding us as our knowledge of the product increased."