Delivering omni-channel customer experiences through carrier-grade communications infrastructure, intelligent flexible network, call management and cloud telephony.
iNet Complete 1, 2, 3 - Available as stand alone offerings, or as a complete integrated service for maximum ROI.
Highly scalable call handling, intelligent numbers and unparalleled network-level call controls for the most demanding operations.
Proven, scalable and rapidly deployable cloud contact centre services for today's fast-growing customer focussed businesses.
Contact centres used to be call centres handling inbound and/or outbound calls. But the market has changed: Customers now demand the ability to be able to interact with the centre as and when they choose, using a variety of different methods. Increasingly customers are looking to connect via a number of different digital channels: email, social media, SMS/text, mail, chat and even chat bots. Those contact centres that wish to not just survive but flourish in this changing market need to be able to react quickly and deliver excellent customer service.
Do you want all the flexibility, compliance and scalability at the best Return on Investment?
Would you like to see how to get more from less?
Our contact centre service is a feature rich, highly adaptable and flexible omni channel solution.
Based on the Gartner Magic Quadrant Contact Centre software from Vocalcom. It is run on our cloud-based carrier grade telecommunications environment and delivers a resilient, compliant and secure solution with unparalleled availability (100% for the last 2 years). It’s a proven very low risk comprehensive solution, quickly and easily installed. It is easily adaptable to cater for new campaigns and low risk to transition into your environment. It provides an easy and intuitive user interaction for your agents and your customer. We adapt to you, not the other way around. All of this results in large increases in productivity and hence the best lifetime RoI of any contact centre solution. Read more
Calls connected per annum
Minutes of calls per annum
Availability over the last 24 months
Typically, fully up and running in between 1 – 3 months. iNet Fast-Start scripts provides out of the box best practice scripting.
5x9’s availability guarantee The iNet Contact Centre service has delivered 100% availability for the last 2 years.
Compliant with the latest cyber security regulations. With active monitoring and intrusion-detection protocols.
With unrestricted access to number ranges, we leverage the power of BT's mass handling capability and Tier 1 infrastructure for our customers.
Proven across all our customers, handling over 12million calls a month.
By increasing the productivity of your agents, omni-channel responses you can gain more customers and revenue with fewer agents.