Date: 22nd May 2019
Venue: Vintners Place, 68 Upper Thames Street, London, EC4V 2AF
Sponsor: iNet Communications Group Plc
If your contact centre takes payments over the phone and is not compliant with PCI-DSS (PCI Data Security Standards) requirements, you are exposed and at risk. Last year alone 9 out of 10 Enterprises suffered a security breach. The risks are real, and the financial penalties are severe, not to mention the impact on your brand and the damage to your customer’s confidence.
Many Contact Centres and Organisations are still non-compliant with PCI-DSS requirements. From 1st February 2018 the guidelines were effective as mandatory, and MUST be adhered to.
Is your Contact Centre ‘in-scope’ and at risk? With cybercrime on the rise, the risk of breach is not going away. Contact Centre Managers must take action now or risk a PR crisis and up to 5% of worldwide annual turnover in penalties. The PCI-DSS Guidelines highlight the weakness of legacy ‘pause & resume’ strategies in safeguarding customer data, in preventing fraud and avoiding penalties.
A recent study found over half (56%) of all UK respondents reported a dislike in sharing their credit card details verbally over the phone. The fact that 32% of all respondents would actively seek an ‘online’ alternative could be losing you customers, damaging confidence, and risking a PR nightmare for your brand and organisation.
Join us at Vintners Place, 68 Upper Street, London, EC4V 2AF on Wednesday May 22nd to understand the requirements of PCI DSS and how compliance is intrinsically linked to customer trust and delivering an enhanced customer experience.
This Executive Briefing session is designed for Contact Centre Managers, IT Directors, and Compliance Officers to understand:
• The potentially severe implications of non-compliance on your brand, your bottom line, and your Customer’s trust.
• The PCI DSS Compliance Guidelines Update, and what the changes could mean for you
• Actionable steps in securing your contact centre against fraud and protecting you from fines and penalties.
You will hear from industry experts about the priorities and the pitfalls, and some key strategies to avoid mistakes in de-scoping your Contact Centre and mitigating risks.
9.00 – 9.30am - Arrival and Registration
9.30am – 9.45am - Welcome, Trevor Butterworth - UKCCF, Michael Pavlou, iNet Communications Group Plc
9.45pm – 10.15am - UK consumers won’t spend with brands they don’t trust, Tony Smith, Sales Director, EMEA, PCI Pal
10.15am – 10.45am - Keep Calm and De-scope: Achieving sustainable PCI DSS compliance in contact centre environments
David Swift, Channel Sales Director, EMEA, PCI Pal
10.45am – 11.00am - Break
11.00am – 11.45am - Advances in biometric authentication to detect and stop fraud in the contact centre, Antony Bream, Global Head of Enterprise Sales and New Business, AimBrain
11.45am– 12.15pm - De-risking your telephony – The importance of secure critical infrastructure and networks in driving Contact Centre growth. – Jeremy Greenwood, Head of Product, iNet
12.15pm – 12.30pm - Closing remarks
12.30pm onwards - Networking
Michael is CEO at iNet Communications Group Plc and a member of the board of Directors. He joined iNet initially as Group CTO in 2007, bringing more than 20 years technology & telecoms experience, combined with a wealth of executive management expertise to support his key role at iNet.