Contact Centres that take payments over the phone and are not compliant with PCI-DSS (PCI Data Security Standards) are exposed and at risk. With 9 out of 10 Enterprises suffering a security breach last year alone, the risks are real, the financial penalties are severe, and the reputational damage could be even worse.
Many Contact Centres and Organisations are still non-compliant. From 1st February 2018 the guidelines became mandatory, and MUST be adhered to. New guidelines have since been introduced, but the risk of breach is not going away anytime soon. Contact Centre Managers must take action now or risk up to 5% of worldwide annual turnover in penalties and a PR disaster.
Join us for an opportunity to listen and share your knowledge and experiences at this roundtable, to discuss best practice, strategies and approaches with industry leaders in achieving PCI-DSS compliance and securing your contact centre.
Chair: Jeremy King - International Director PCI Security Standards Council (PCI SSC)
9.00 – 9.30am - Arrival and Registration
9.30am – 9.40am - Welcome, Trevor Butterworth - UKCCF, and Michael Pavlou -iNet Communications Group Plc
9:40am – 10:10am – Insights into achieving sustainable PCI DSS Compliance: Keep Calm and De-scope.
David Swift - Channel Director, EMEA, PCI Pal
10:10 am– 11:15am – Keynote Address - The critical components - Jeremy King – PCI SSC
Discussion Topics to include:
11:15am – 11:35am – Coffee Break and Networking
11:35am – 12:15pm – Roundtable Discussion
Topics include customer trust, engagement, journeys and satisfaction
12:15pm – 12:30pm – Summary and Closing Remarks
12:30pm – Onwards – Networking
Closest Tube Stations: Mansion House, Canon Street.
Click here to see a map to Vintners Place
Jeremy is responsible for driving awareness and adoption of PCI and all the standards within the European Region through actively participating in relevant speaking events within the region, and by establishing positive relationships with appropriate Companies and Groups within the Region.
His role extends to increasing the number of Participating Organisations and Board of Advisor members, and increase involvement of those members in the specialist working groups of the council.
In addition Jeremy is engaged in supporting the PCI Standards within the work of the European Payments Council and other European organisations involved in setting standards that impact on Cardholder data security.
Michael is CEO at iNet Communications Group Plc and a member of the board of Directors. He joined iNet initially as Group CTO in 2007, bringing more than 20 years technology & telecoms experience, combined with a wealth of executive management expertise to support his key role at iNet.
Michael manages corporate direction and strategy for iNet, facilitating company activity with consulting, partner alliances, and always enjoys being actively involved in sales and marketing. Since joining iNet Michael has worked to share his business vision and strategy with customers and partners, and continues to ensure the growth, development and strategic roadmap of business.
David is responsible for developing the channel as a route to market for PCI Pal. He brings a wealth of partner management experience, having been a telecommunications professional for a number of years. Prior to joining PCI Pal back in 2014, David headed up the channel and partner function for leading cloud telecommunications companies.