

CCSCollect
Customer Challenges CCSCollect were utilising the Vocalcom Contact Centre platform. As the business grew, it became clear the existing set-up was lacking. The Vocalcom solution
Omni-channel CX solutions. For better, faster, and cost-effective customer engagement.
A great customer experience is key for every business. Empower your agents to focus on clients, and build loyalty on any channel, anywhere.
66% of consumers prefer to engage with brands via a number of different channels: email, social media, SMS/text, mail, chat and in some cases, chat bot.
Our CX solutions are embedded in some of the UK’s most successful businesses.
Packed with features, available per-user-per-month. We offer:
Sell more and build loyalty with inbound / outbound voice, dialler, and all digital channels. All inside a single, intuitive platform.
Powerful scripting handles queries, offers canned responses, and dynamic scripts quickly.
Speed up transactions with a 360 view of customers, and with screen pop to reduce errors and serve customers better.
Increase live contacts with multi-mode outbound dialer. Preview, Progressive, Predictive and Robot modes. OFCOM compliant.
Avoid financial penalties. Accept telephone payments with level 1 PCI DSS compliance standards. Safe, secure, and seamless CX.
Powerful sets of canned reports and custom reports available. With fully configurable real-time dashboards, for up-to-the-minute insights.
Connect to industry-leading CRM, Help Desk, and other platforms with API.
Tier 1 secure communications, redundant, high-availability. Scalable, on-demand for seasonal or service peaks.
Achieve ROI faster with our SaaS Cloud solution. Available now and ready-to-deploy.
Customer Challenges CCSCollect were utilising the Vocalcom Contact Centre platform. As the business grew, it became clear the existing set-up was lacking. The Vocalcom solution
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