Contact Centre Solutions

Omni-channel CX solutions. For better, faster, and cost-effective customer engagement.

The New Generation Of CX

A great customer experience is key for every business. Empower your agents to focus on clients, and build loyalty on any channel, anywhere.

66% of consumers prefer to engage with brands via a number of different channels: email, social media, SMS/text, mail, chat and in some cases, chat bot. 

Great Journeys Start Here

Our CX solutions are embedded in some of the UK’s most successful businesses.
Packed with features, available per-user-per-month. We offer:

Omni Channel

Sell more and build loyalty with inbound / outbound voice, dialler, and all digital channels. All inside a single, intuitive platform.

Workflow and Scripts

Powerful scripting handles queries, offers canned responses, and dynamic scripts quickly.


Speed up transactions with a 360 view of customers, and with screen pop to reduce errors and serve customers better.

Compliant Dialer

Increase live contacts with multi-mode outbound dialer. Preview, Progressive, Predictive and Robot modes. OFCOM compliant.

PCI DSS Compliance

Avoid financial penalties. Accept telephone payments with level 1 PCI DSS compliance standards. Safe, secure, and seamless CX.

Reporting & Insights

Powerful sets of canned reports and custom reports available. With fully configurable real-time dashboards, for up-to-the-minute insights.

Plug 'n' Play Integrations

Connect to industry-leading CRM, Help Desk, and other platforms with API.

Intelligent Telecoms Network

Tier 1 secure communications, redundant, high-availability. Scalable, on-demand for seasonal or service peaks.

Rapid Deployment

Achieve ROI faster with our SaaS Cloud solution. Available now and ready-to-deploy.

Why iNet?

Contact Centre Case Studies



Customer Challenges CCSCollect were utilising the Vocalcom Contact Centre platform. As the business grew, it became clear the existing set-up was lacking. The Vocalcom solution

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Customer Challenges Kura were running an on-premise legacy Contact Centre solution, which had the following issues: Stability and reliability problems, especially as they looked to

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DTV Optimise

DTV Optimise

Customer Challenges DTV Optimise were in their start-up phase and needed to work with a technology partner that could provide both systems and expertise; that

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Book a demo of our contact centre solution

Award-winning voice, telecoms, and contact centre solutions from Tier 1 carrier – iNet Communications Group Plc.