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Contact Centre Solutions

Omni-channel CX solutions. For better, faster, and cost-effective customer engagement.

The New Generation Of CX

A great customer experience is key for every business. Empower your agents to focus on clients, and build loyalty on any channel, anywhere.

66% of consumers prefer to engage with brands via a number of different channels: email, social media, SMS/text, mail, chat and in some cases, chat bot. 

Great Journeys Start Here

Our CX solutions are embedded in some of the UK’s most successful businesses.
Packed with features, available per-user-per-month. We offer:

Omni Channel

Sell more and build loyalty with inbound / outbound voice, dialler, and all digital channels. All inside a single, intuitive platform.

Workflow and Scripts

Powerful scripting handles queries, offers canned responses, and dynamic scripts quickly.

360 views

Speed up transactions with a 360 view of customers, and with screen pop to reduce errors and serve customers better.

Compliant Dialer

Increase live contacts with multi-mode outbound dialer. Preview, Progressive, Predictive and Robot modes. OFCOM compliant.

PCI DSS Compliance

Avoid financial penalties. Accept telephone payments with level 1 PCI DSS compliance standards. Safe, secure, and seamless CX.

Reporting & Insights

Powerful sets of canned reports and custom reports available. With fully configurable real-time dashboards, for up-to-the-minute insights.

Plug 'n' Play Integrations

Connect to industry-leading CRM, Help Desk, and other platforms with API.

Intelligent Telecoms Network

Tier 1 secure communications, redundant, high-availability. Scalable, on-demand for seasonal or service peaks.

Rapid Deployment

Achieve ROI faster with our SaaS Cloud solution. Available now and ready-to-deploy.

Why iNet?

  • Rapid Returns - We deploy your solution quickly, but with care and due diligence, treating every customer as unique.
  • Low Risk - We provide a solution that fits your needs at the time. You can add contact channels or additional solutions and services as you need them, not before.
  • Network Strength - iNet is a Cloud Communications Network, with 100% network uptime for the last 3 years.
  • Productivity & Profitability - Automated call workflow and intelligence lets your agents multi-task whilst still delivering exceptional CX.
  • Better Customer Service - 360° customer view lets your agents serve your customers optimally regardless of channel.
  • Commercial Flexibility - We offer CAPEX and OPEX models, or a mix of the two.
  • Great Service from iNet - Customer references / site visits are available upon request. 24/7 Support available.

Contact Centre Case Studies

CCSCollect

CCSCollect

25th February 2020

Customer Challenges CCSCollect were utilising the Vocalcom Contact Centre platform. As the business grew, it became clear the existing set-up was lacking. The Vocalcom solution

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KURA

KURA

27th June 2018

Customer Challenges Kura were running an on-premise legacy Contact Centre solution, which had the following issues: Stability and reliability problems, especially as they looked to

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DTV Optimise

DTV Optimise

26th March 2017

Customer Challenges DTV Optimise were in their start-up phase and needed to work with a technology partner that could provide both systems and expertise; that

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Award-winning voice, telecoms, and contact centre solutions from Tier 1 carrier – iNet Communications Group Plc.

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