Call Centre Software Solutions

Omni-channel, agile and open, for better, faster and more cost-effective customer engagement.

The challenge facing Today's Call centres

66% of consumers prefer to engage with brands via a number of different channels: email, social media, SMS/text, mail, chat and even chat bots. Those contact centres that wish to not just survive but flourish in this changing market need to be able to react quickly and deliver excellent customer service.

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How can we help Your Business

We support all new digital channels as well as inbound and outbound telephone services so that you can win more business with complete responsiveness.

Connect with more potential customers and have more productive engagements with multiple dialling modes: Preview, Progressive, Predictive and Robot.

Our interface offers a single view of the customer. This increases your agent’s productivity by speeding up transactions and reducing errors, as well as delivering a better customer experience.

We provide a highly flexible workflow scripting engine which handles any customer query and supplies answers quickly and accurately.

Our software creates real-time custom dashboards that display the most accurate information to your management teams, enabling them to make instant and insightful decisions.

Customise and configure your own reporting for detailed analysis at the click of a button and receive maximum output from your agents.

Seamlessly connect to industry-leading CRM and Help Desk Management systems through Third Party Standard application programming interfaces or iNet’s own Intelligent API.

Allows your contact centre to handle customers payments over the phone in a fully PCI compliant manner, avoiding financial penalties, delivering a seamless customer journey.

Unlimited scalability and flexibility on-demand. High and resilient availability with protection from service failure is designed to keep your business running smoothly.

With iNet’s contact centre and telephony expertise and our Fast-Start implementation process, we get you up and running quickly so you realise the full potential of your investment sooner.

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What does this mean for your business?

With pre-configured ‘Out of the Box’ capabilities and iNet’s highly knowledgable contact centre expertise, we can get your software up and running in as little as four weeks.

  • Our customers have enjoyed 100% availability for the last 3 years.
  • You have the ability to roll out new channels as and when dictated, without interrupting any existing business. Our software is delivered through iNet’s highly resilient and proven cloud hosting facility.

Automated call workflow and intelligence lets your agents multi-task whilst still delivering exceptional service.

A single, pane of glass customer view lets your agents serve your customers more effectively, whatever the channel they wish to use.

We offer CAPEX or OPEX commercial models. You can even have a blend of the two.

  • We provide exceptional support to get your software up and running as quickly as possible, with no risk.
  • We make sure you remain flexible and adaptable to your customers’ requirements, whilst delivering 100% availability, and importantly, maximising your ROI.

Related Case Studies

Client Testimonial

“I am really pleased with all the team at iNet, and value a continued partnership with them. They are really good guys to work with, and I would gladly recommend them as a communications solution provider."

Richard Hill

Managing Director

"Working closely with iNet it became clear they value business relationships as a collaboration, being proactive and responsive to our needs from the first day and aiding us as our knowledge of the product increased."

John Goodram

Director of IT - Contact Centre

"iNet possess great Telecoms and Contact Centre industry knowledge with real in-depth understanding of the Vocalcom technology that helps us stay compliant with legislation as it changes. When needing their support, iNet are so easy to work and collaborate with as they are always quick in their response in addressing our issues and offering innovative insights about how we can do things better."

John Adderley

Operations Director

Our Solution can be Implemented within 4 weeks