Call Centre Software Solutions
Omni-channel, agile and open, for better, faster and more cost-effective customer engagement.
The challenge facing Today's Call centres
66% of consumers prefer to engage with brands via a number of different channels: email, social media, SMS/text, mail, chat and even chat bots. Those contact centres that wish to not just survive but flourish in this changing market need to be able to react quickly and deliver excellent customer service.
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How can we help Your Business
We support all new digital channels as well as inbound and outbound telephone services so that you can win more business with complete responsiveness.
Our interface offers a single view of the customer. This increases your agent’s productivity by speeding up transactions and reducing errors, as well as delivering a better customer experience.
Our software creates real-time custom dashboards that display the most accurate information to your management teams, enabling them to make instant and insightful decisions.
Customise and configure your own reporting for detailed analysis at the click of a button and receive maximum output from your agents.
Seamlessly connect to industry-leading CRM and Help Desk Management systems through Third Party Standard application programming interfaces or iNet’s own Intelligent API.
Allows your contact centre to handle customers payments over the phone in a fully PCI compliant manner, avoiding financial penalties, delivering a seamless customer journey.
Unlimited scalability and flexibility on-demand. High and resilient availability with protection from service failure is designed to keep your business running smoothly.
With iNet’s contact centre and telephony expertise and our Fast-Start implementation process, we get you up and running quickly so you realise the full potential of your investment sooner.
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What does this mean for your business?
With pre-configured ‘Out of the Box’ capabilities and iNet’s highly knowledgable contact centre expertise, we can get your software up and running in as little as four weeks.
- Our customers have enjoyed 100% availability for the last 3 years.
- You have the ability to roll out new channels as and when dictated, without interrupting any existing business. Our software is delivered through iNet’s highly resilient and proven cloud hosting facility.
Automated call workflow and intelligence lets your agents multi-task whilst still delivering exceptional service.
A single, pane of glass customer view lets your agents serve your customers more effectively, whatever the channel they wish to use.
We offer CAPEX or OPEX commercial models. You can even have a blend of the two.
- We provide exceptional support to get your software up and running as quickly as possible, with no risk.
- We make sure you remain flexible and adaptable to your customers’ requirements, whilst delivering 100% availability, and importantly, maximising your ROI.