Customer Case Studies

Hear from some of our delighted customers.

Domex UK

Customer Challenges The incumbent communications solution was primarily ‘telephone-only’ with limited integration capability and basic reporting. As Domex grew, this began to hinder customer interactions,

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PCI DSS Secure Payments

MAPFRE / Insure & Go

Customer Challenges The majority of InsureandGo’s policies are purchased via its e-commerce service but a significant proportion is transacted via telephone-based payments in the group’s

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CCSCollect

CCSCollect

Customer Challenges CCSCollect were utilising the Vocalcom Contact Centre platform. As the business grew, it became clear the existing set-up was lacking. The Vocalcom solution

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ICS Digital - Gaming

ICS Digital

Customer Challenges ICS wanted to scale its audio streaming services to its customers and provide a higher quality experience. As its operation grew, it also

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Live Entertainment Ticket Sales and Distribution

Live Entertainment

Customer Challenges The Customer had implemented a new contact centre solution based on the Vocalcom omni-channel system. With the nature of the event ticketing business,

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KURA

KURA

Customer Challenges Kura were running an on-premise legacy Contact Centre solution, which had the following issues: Stability and reliability problems, especially as they looked to

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