Customer Case Studies
Hear from some of our delighted customers.
Domex UK
Customer Challenges The incumbent communications solution was primarily ‘telephone-only’ with limited integration capability and basic reporting. As Domex grew, this began to hinder customer interactions,
MAPFRE / Insure & Go
Customer Challenges The majority of InsureandGo’s policies are purchased via its e-commerce service but a significant proportion is transacted via telephone-based payments in the group’s
CCSCollect
Customer Challenges CCSCollect were utilising the Vocalcom Contact Centre platform. As the business grew, it became clear the existing set-up was lacking. The Vocalcom solution
ICS Digital
Customer Challenges ICS wanted to scale its audio streaming services to its customers and provide a higher quality experience. As its operation grew, it also
Live Entertainment
Customer Challenges The Customer had implemented a new contact centre solution based on the Vocalcom omni-channel system. With the nature of the event ticketing business,
KURA
Customer Challenges Kura were running an on-premise legacy Contact Centre solution, which had the following issues: Stability and reliability problems, especially as they looked to
Our Solution can be Implemented within 4 weeks
- 0800 8 100 100
- more@inetplc.com
- Sutton Point, 6 Sutton Plaza, Sutton, SM1 4FS