Case Study

Fundraising

iNet Solution: Cloud Contact Centre & Telephony

DTV Optimise are fundraising specialists. With dedicated, experienced people at the end of the phone to inspire meaningful conversations with your valuable donors. DTV’s engaging, empathetic approach means that when they talk, they really connect, helping charities increase return on investment.

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DTV Optimise were in their start-up phase and needed to work with a technology partner that could provide both systems and expertise; that supported the company to bring their contact centre business to market quickly, and cost-effectively.

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  • With iNet’s combined telecoms and contact centre background, they were ideally placed to deliver a solution and offer best practice guidance. iNet delivered a fully operational contact centre system, all within a few weeks. iNet were also involved in day-to-day operations initially, while DTV sought and hired the right staff.
  • iNet also provided key, practical advice, based on their extensive experience of helping other SME’s and start-ups avoid pitfalls and challenges typical of the contact centre industry.
  • iNet offered DTV a flexible commercial model that removed barriers to scaling up operations as they grew – predictable and cost-effective. And included sufficient flex to deal with peaks and troughs in demand, helping them achieve stable margins and profits.
results

Five years on, DTV has grown from a 2-person start-up to a team of over 60 people and has recently opened a second office. iNet’s contact centre platform has been able to scale to meet demand as the business has grown. iNet is always on-hand to help DTV with support, advice and best practice guidance.

What DTV Optimise Said

"The software is extremely powerful, and although we aren’t making full use of all its features, we know they are there, ready for when we expand our service portfolio. I am really pleased with all the team at iNet, and value a continued partnership with them. They are really good guys to work with, and I would gladly recommend them as a communications solution provider"
Richard Hill
Managing Director

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