Fundraising

case study

iNet Services:

Contact Centre

Cloud Telephony

About

DTV Optimise

DTV Optimise are fundraising specialists. With dedicated, experienced people at the end of the phone to inspire meaningful conversations with your valuable donors. DTV's engaging, empathetic approach means that when they talk, they really connect, helping charities increase return on investment.

Customer Challenges

DTV Optimise was in a start-up phase and needed to work with a technology partner that could provide the systems and expertise to allow the company to bring the contact centre part of its business to market in the shortest time possible time in a cost-effective way.

How Did iNet Help?

  • With iNet’s combined telecommunications and contact centre background, it was ideally placed to deliver the platform and best practice guidance.  This resulted in getting a system operational in a matter of a few weeks with the iNet team even managing the day to day operations initially until DTV had brought in the appropriate staff.  
  • iNet also provided practical advice based on its extensive experience of helping other SME’s and start-ups.
  • iNet offered a commercial model that allowed DTV to scale up its operation in a cost-effective manner as its business grew– so it was a win-win situation.  It also gave DTV the flexibility to deal with peaks and troughs in demand in its business.

The Results

Five years on, DTV has grown from a 2-person start-up to a team of over 60 people and has recently opened a second office.  iNet’s contact centre platform has been able to scale as the business has grown and is always on-hand to help DTV with support, advice and best practice.

Customer Testimonial

“The software is extremely powerful, and although we aren’t making full use of all its features, we know they are there, ready for when we expand our service portfolio. I am really pleased with all the team at iNet, and value a continued partnership with them. They are really good guys to work with, and I would gladly recommend them as a communications solution provider." - Richard Hill, MD, DTV Optimise