Home / Remote Working Challenges In such times the challenges come when Call and Contact Centres and indeed Businesses as a whole need to consider home working for all of their staff. As our CEO Michael mentioned, quite a few of our customers have asked how they can achieve this for their entire operation. This …
Technology CAN see us through a crisis – Keep Calm and Carry On Read More »
EVENT POSTPONED: Call and Contact Centre EXPO 2020 and All Co-Located Events Rescheduled for 15th & 16th September 2020 Due to Increase in International Travel Restrictions. Please join us for this year’s Call & Contact Centre Expo – 15th-16th September, 2020 | ExCel London iNet – Stand 1992 iNet are excited to hear about you …
iNet launches Dynamic™ Communications for Resellers, Sales Organisations and SME’s We are excited to announce the launch of our newest product, Dynamic™ at Channel Live on 11th-12th September. Dynamic™ is our all-in-one, in-the-cloud communications platform. Complete with Smart PBX, Reception Console, Contact Centre, Dialler and SMS – servicing SMEs that need the …
iNet launches Dynamic™ Communications for Resellers, Sales Organisations and SME’s Read More »
iNet voted best multi-channel Cloud communications company in the UK by international business magazine We’re delighted to announce that iNet Communications Group Plc won international recognition at Corporate Vision magazine’s 2019 Telecoms Awards, voted best multi-channel Cloud communications company in the UK. Since 2013, we’ve been in a strategic partnership with Vocalcom to create …
iNet voted best multi-channel Cloud communications company Read More »
iNet Cloud-based telecoms software wins Government seal of approval We are delighted to announce that iNet Cloud services have been accepted by the UK Government’s G-Cloud programme. This digital marketplace makes it easier for public sector agencies to procure our cloud-based telephony and contact centre software without going through the full tendering process. Michael Pavlou, …
iNet Cloud-based telecoms software wins Government seal of approval Read More »
If you run a contact centre and you take payments on the phone you MUST comply with PCI-DSS guidelines to avoid fines and potential financial exposure. Every credit or debit card transaction you process involves sensitive cardholder information that has to be stored and transmitted securely. With this in mind, card schemes such as Visa …
How can PCI compliance help ensure your contact centres’ data security? Read More »
Date: 22nd May 2019 Time: 09:00-12:30 Venue: Vintners Place, 68 Upper Thames Street, London, EC4V 2AF Free Registration New Risks and Exposures to Contact Centres taking Card Payments – Updated PCI-DSS Compliance Guidelines Introduction Contact Centres that take payments over the phone and are not compliant with PCI-DSS (PCI Data Security Standards) are exposed and …
Effective Resource Planning for strategic contact centre optimisation On behalf of iNet, we would like to say big thank you to all who attended, sponsored and supported our successful event. The morning session was held at the prestigious Vintners Place in London and covered some of the key challenges facing Contact Centre Resource Planners. The …
I-Net Communications Group Plc achieves ISO 27001 accreditation. ISO 27001 is the international standard that provides the specification for a best-practice information security management system (ISMS) and is one of the most popular information security standards in the world. Achieving accreditation to ISO 27001 provides an independent, expert assessment that information security is managed …
iNet Review – Vocalcom V6 iNet’s Head of Product and Head of Engineering, Jeremy Greenwood and Lee Lilley review the much awaited, AI-led Version 6 of Vocalcom. The release of V6 is still to be announced, but here’s a sneak preview of the new look and feel, and the views of iNet’s technical experts.
