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  iNet voted best multi-channel Cloud communications company in the UK by international business magazine We’re delighted to announce that iNet Communications Group Plc won international recognition at Corporate Vision magazine’s 2019 Telecoms Awards, voted best multi-channel Cloud communications company in the UK. Since 2013, we’ve been in a strategic partnership with Vocalcom to create …

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iNet Cloud-based telecoms software wins Government seal of approval We are delighted to announce that iNet Cloud services have been accepted by the UK Government’s G-Cloud programme. This digital marketplace makes it easier for public sector agencies to procure our cloud-based telephony and contact centre software without going through the full tendering process. Michael Pavlou, …

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If you run a contact centre and you take payments on the phone you MUST comply with PCI-DSS guidelines to avoid fines and potential financial exposure. Every credit or debit card transaction you process involves sensitive cardholder information that has to be stored and transmitted securely. With this in mind, card schemes such as Visa …

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Date: 22nd May 2019 Time: 09:00-12:30 Venue: Vintners Place, 68 Upper Thames Street, London, EC4V 2AF Free Registration ‍‍New Risks and Exposures to Contact Centres taking Card Payments – Updated PCI-DSS Compliance Guidelines Introduction Contact Centres that take payments over the phone and are not compliant with PCI-DSS (PCI Data Security Standards) are exposed and …

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Effective Resource Planning for strategic contact centre optimisation On behalf of iNet, we would like to say big thank you to all who attended, sponsored and supported our successful event. The morning session was held at the prestigious Vintners Place in London and covered some of the key challenges facing Contact Centre Resource Planners. The …

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I-Net Communications Group Plc achieves ISO 27001 accreditation. ‍ ISO 27001 is the international standard that provides the specification for a best-practice information security management system (ISMS) and is one of the most popular information security standards in the world. Achieving accreditation to ISO 27001 provides an independent, expert assessment that information security is managed …

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iNet Review – Vocalcom V6 ‍ iNet’s Head of Product and Head of Engineering, Jeremy Greenwood and Lee Lilley review the much awaited, AI-led Version 6 of Vocalcom. The release of V6 is still to be announced, but here’s a sneak preview of the new look and feel, and the views of iNet’s technical experts.

London, January 2019 iNet Communications Group and Cloud Contact Centre technology vendor Vocalcom strengthen ties to grow UK market share with winning customer engagement solutions. ‍ iNet and Vocalcom are pleased to announce an exciting initiative for 2019; building on an established 4-year Partnership that has successfully unified and deployed Vocalcom’s world class contact centre …

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London, 9th January 2019 I-Net Communications Group and U-WFM form Strategic Partnership to deliver complete Contact Centre solutions in the Cloud. ‍ iNet is pleased to announce a strategic partnership with cloud Workforce Management solutions provider, U-WFM. Comprised of experts in Workforce Management (WFM) and resource planning, U-WFM delivers a complete suite of cloud based …

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Opinion: Digital Revolution or Generational Evolution – Either way, change is continuing to come ‍ It wasn’t that long ago that industry drums were rhythmically beating – a war cry resonating the impending demise of call centres slow in embracing the digital revolution. Like the build up to Y2K (remember that?), a revolution was coming, …

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