Complete Cloud Contact Centre from iNet. Omni-channel, agile, open. For better, faster and more cost-effective customer engagement.
Contact centres used to be call centres handling inbound and/or outbound calls. But the market has changed: Customers now demand the ability to be able to interact with the centre as and when they choose, using a variety of different methods.
Increasingly customers are looking to connect via a number of different digital channels: email, social media, SMS/text, mail, chat and even chat bots. Those contact centres that wish to not just survive but flourish in this changing market need to be able to react quickly and deliver excellent customer service.
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For managing your contact centre workforce, the iNet Contact centre solution can be integrated into our market leading Workforce Management solution. Read More...
Improve customer engagement ensuring one conversation across multiple channels. Reduce customer effort, provide more engaging experiences, and keep your customer buying from you. Improved FCR, customer value and agent responsiveness.
With your customers busier than ever, they demand responsive service that suits their channel choices. Web chat, social media, sms, email and of course by phone. Omni channel contact from iNet, driving your enviable CSAT scores.
Fully customisable unified desktop with dynamic screens. System integration-ready, for more organised information that improves efficiency for agents, speeds up transactions, and reduces error.
Five 9's uptime, call quality assurance and impressive network features, powering outbound automation and routing strategies for contact centres.
Complete supervisor controls, ready-to-go reports and powerful, tailor-made reporting engine, for up-to-the-minute insights into your contact centre.
With over 550,000 users in over 80 countries, Vocalcom is the software of choice for Contact Centre Agents and Managers. Hosted in the iNet Cloud for the unparalleled resilience, security, scalability and high call volume capacity of our Intelligent Network infrastructure.
Our customers and clients enjoy a powerful, innovative, cost-efficient and complete Contact Centre solution from iNet, that integrates with their incumbent systems, helping them save money and do more.
“I am really pleased with all the team at iNet, and value a continued partnership with them. They are really good guys to work with, and I would gladly recommend them as a communications solution provider."
"Working closely with iNet it became clear they value business relationships as a collaboration, being proactive and responsive to our needs from the first day and aiding us as our knowledge of the product increased."
"iNet possess great Telecoms and Contact Centre industry knowledge with real in-depth understanding of the Vocalcom technology that helps us stay compliant with legislation as it changes. When needing their support, iNet are so easy to work and collaborate with as they are always quick in their response in addressing our issues and offering innovative insights about how we can do things better."