Customer Challenges
DTV Optimise were in their start-up phase and needed to work with a technology partner that could provide both systems and expertise; that supported the company to bring their contact centre business to market quickly, and cost-effectively.
How Did iNet Help?
- With iNet’s combined telecoms and contact centre background, they were ideally placed to deliver a solution and offer best practice guidance. iNet delivered a fully operational contact centre system, all within a few weeks. iNet were also involved in day-to-day operations initially, while DTV sought and hired the right staff.
- iNet also provided key, practical advice, based on their extensive experience of helping other SME’s and start-ups avoid pitfalls and challenges typical of the contact centre industry.
- iNet offered DTV a flexible commercial model that removed barriers to scaling up operations as they grew – predictable and cost-effective. And included sufficient flex to deal with peaks and troughs in demand, helping them achieve stable margins and profits.
The Result
Five years on, DTV has grown from a 2-person start-up to a team of over 60 people and has recently opened a second office. iNet’s contact centre platform has been able to scale to meet demand as the business has grown. iNet is always on-hand to help DTV with support, advice and best practice guidance.
