Drive Performance with
Dynamic Communications

Cloud Contact Centre

Drive Performance with
Dynamic Communications

Cloud Contact Centre

Smart.

Economical.

Complete.

Step up your campaigns and customer service with Dynamic. Completely in the Cloud with intuitive controls to manage inbound campaigns, while powering outbound call & SMS campaigns for maximum performance and impressive results.

Efficient Campaigns

Impressive Results

Powered by Dynamic PBX

Enjoy all Dynamic PBX features, including Auto-Attendant, Call Park, Do Not Disturb, Call Forwarding, CallerID Blocking, Variable Ring Time, Disaster Re-routing, and much, much more. See Dynamic PBX brochure for details.

Dynamic Cloud Outbound Dialer

Key Features

Inbound Call Distribution

Enjoy inbound Call Centre controls, call queueing, intuitive distribution, customer lookup and much more.

Visual Campaign Builder

Intuitively designed for ease-of-use with step-by-step controls to create, assign agents, set outcomes and launch campaigns.

Secure Telephony

Superior call quality assurance from iNet, a Tier 1 Carrier. Cyber Essentials and ISO27001 accreditations.

Powerful Dialler

Powerful Preview Dialler delivers key information at-the-ready for campaign- style calling that drives contact rates. More contact, more sales.

SMS

Enhance communications with embedded SMS for better customer engagement.

Reporting & Dashboards

Comprehensive personalised reports, dashboards and aggregate wallboards for user and company KPI’s.

Summarised Feature List

Seamlessly integrated features across the Dynamic Communications Suite

Contact Centre

Agent

  • Intuitive, Visual Controls
  • Call Back Scheduling
  • Quickly Assign / Reassign End-Point Devices for Anywhere
  • Inbound Call Lookup
  • CRM Lookup Available
  • Powerful Preview Dialling
  • Add Contact Notes – Writes to Original Call File
  • Post Call SMS Controls

Administration

  • Intuitive Campaign Creation Wizard – Name, Upload Data, Assign Agents, Create Outcome Codes
  • Customisable Wrap-Up / Outcome Codes
  • Call-File Upload with Automatic Custom Field Creation
  • Automatic Data de-Duplication on Import
  • Call Queuing
  • Multi-level IVR / Auto Attendant
  • Date / Time / CallerID Routing
  • Call Recording

Reports

  • Familiar Reporting Style
  • Date Range Entry
  • 7 Report Types including Outcome-led reports (e.g. Agent Calls / Calls by Location
  • Multiple Report Styles (e.g. Bar Chart, Pie, Scatter, Line, Table)

Dashboard

  • Personal and Company wide dashboard metrics – Today, This Week, Last Week
  • Personal Performance Dashboard
  • Agent Leaderboard
  • All Telephony (Company-Wide)

Dynamic contains many more features. If a specific feature is requested, please ask us.

Dynamic Campaign creation

Key Benefits

Intuitive platform

Designed by industry experts with decades of experience in Telecommunications and Contact Centres.

Low-cost.

Solution to manage inbound / outbound calls and SMS.

Increase response

rates with local, national, geographic, non-geographic and international numbers.

Secure, resilient

Telecoms network with 99.999% uptime guarantee and 24/7 support.

Save time.

Set-up agents, create campaigns and launch. In minutes. Minimal User training required.

In the Cloud and Flexible.

Agents can choose a telephony end-point to make and receive calls, wherever they are.

Valuable insights.

Understand Performance with impressive reports and KPI-based leaderboards.

Contact Us to Learn More