To Deliver and Improve on Customer Satisfaction

The Challenge

Managing high-volume incoming voice traffic is critical to customer-focused organisations. To deliver on customer satisfaction and improve, contact centre managers must ensure that every call is delivered, answered and handled efficiently - every time.‍

The Solution

INet’s Intelligent Network Call Management Platform delivers resilient and flexible number management for incoming calls to improve call management across your organisation.

The iNet Platform frees you to focus on running your business. Access to our self-service portal gives you complete control of number management, analytics, call records, reporting and more…

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For inbound and outbound voice calls, the iNet Platform delivers SIP trunking solutions that are a highly flexible, lower cost alternative to ISDN and traditional PSTN telephony. Save up to 50% on your costs for telephony and voice communications with iNet SIP solutions, compared to ISDN. We have also eliminated upfront setup charges. Enjoy FREE internal and site-to-site calls.

If your enterprise has a PBX, you can switch to iNet’s SIP trunking service and immediately benefit from a resilient, flexible and inexpensive voice communications solution and phone service. Scaling SIP services to increase or decrease capacity due to peak demand is simple and easy with iNet. We can shape capacity to meet uniquely high call volumes and seasonal spikes.

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What does this mean for your business?

High volume call capacity handling for the most demanding operations

Flexibility: Intelligent call routing based on location, agent skills and time of day

SIP trunking interconnects to BT, Vodafone, Gamma, Tata and Viatel

Unrestricted access in the UK to all BT number ranges (geographic and non-geographic) with instant number portability. iNet’s platform supports local, in-country call rates in over 47 countries.

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Performance at a glance

M+
Call minutes successfully delivered per month
M
Total Contact Centre Calls conected per annum
M+
Telephone numbers in Network
M+
Contact centre call minutes delivered per annum
K+
Ineteractive Voice Response (IVR) lines in Network
%
Network availability over the 24 months
K+
PBX Extensions currently live on the iNet Network
%
iNet network uptime SLA

Related Case Studies

Client Testimonial

"Persuading a client to adopt a multiple telephony number strategy is the easiest way to make activity more accountable. Working with iNet gives us access to large blocks of clean numbers, removing barriers such as the cost of acquiring additional numbers and the ability to set up numbers quickly and effectively enables us to offer a whole solution to our clients. Among the many benefits iNet offers is the ability to provide detailed call reporting that we require for our systems, together with an intuitive interface that makes it possible to set up the routing on these numbers in seconds. "

David Wright

Director - Accountability

"When I was evaluating suppliers it was clear iNet really understood the technology. The service has met all my expectations and its all there for me. The relationship I have with iNet means I can confidently develop and sell more services to more and more clients."

Ian Holding

Managing Director

"I've been able to consolidate my service onto a single network and platform and take advantage of the cost savings of a unified VOIP solution. iNet's solution allowed us to migrate our services from three fragmented networks to a single platform providing a TDM, IP and SMS unified solution. iNet provides a tremendous difference for me"

Domonic White

VP - Operations

Our Solution can be Implemented within 4 weeks