PCI-DDS
payment solutions

Seamless, secure card payment transactions that increase customer satisfaction.

The PCI Security Standards Council new PCI compliance was considered best practices until 31stJanuary 2018. Starting 1st February 2018, they are effective as ‘requirements’ and MUST be used, bringing your contact centre potentially ‘in-scope’ and at risk.

9/10 enterprises experienced a security breach last year and almost half (44%) of US consumers alone suffered the negative consequences of a security breach or hack.In addition to GDPR / PCI-DSS legal requirements, the risk of fraud and fraud-related-chargebacks is growing, and customer trust has to be earned. Contact centre Managers and Compliance Officers cannot afford to delay any longer.

At the same time, ensuring a secure, satisfying customer experience across all communication channels is crucial in keeping customers’ assured, building repeat business and maintaining competitive advantage.

Our Services

Secure Telephone Payments
(Agent present)

Solution

Our solution utilises DTMF masking technology to hide numeric keypad values.

How it works

We integrate with the call flow at the point of payment, intercept DTMF tones. Agents do not hear or see any card data, only asterisks on the screen. Card data, PAN, and CSV are prevented from reaching the Agent.

Benefits

REQUEST A DEMO OR CONTACT US TO LEARN MORE

IVR Payments (Agent not present)

Solution

IVR payments are Integrated with your existing IVR to enable 24/7 automated payment transactions.

How it works

Customers are guided through your payment IVR. We integrate directly with your payment providers. Agents are prompted to enter their card details using their telephone keypad. DTMF tones are masked, collected, transacted and reconciled back to your environment from our secure cloud.

Benefits

REQUEST A DEMO OR CONTACT US TO LEARN MORE

Omni-Channel Payments

Solution

More Customers are choosing to communicate with brands across SMS, WebChat and Social Channels. iNet offers a complete suite of omni-channel payment solutions that prevent fraud and ensure seamless, secure customer payment transactions.

How it works

Achieve PCI compliance and higher sales conversions through WebChat, SMS, Facebook, Twitter, Skype, WhatsApp. A secure link is created and sent to your customer to enable secure payment. A real-time display lets you know which payment stage your customer is at allowing you to guide your customer through the transaction, while keeping your contact centre completely out of scope.

Benefits

REQUEST A DEMO OR CONTACT US TO LEARN MORE

Securing Legacy Data

Solution

Many contact centres have call recordings they are required to hold. We offer a suite of solutions that help you achieve PCI-compliance data collected historically.

How it works

Achieve PCI compliance and higher sales conversions through WebChat, SMS, Facebook, Twitter, Skype, WhatsApp. A secure link is created and sent to your customer to enable secure payment. A real-time display lets you know which payment stage your customer is at allowing you to guide your customer through the transaction, while keeping your contact centre completely out of scope.

Benefits

REQUEST A DEMO OR CONTACT US TO LEARN MORE

Benefits of iNet secure payment solutions

Secure cloud payment solutions that completely satisfy the latest PCI-DSS compliance requirements.

Certified to the highest level of security by leading card companies.

Operationally efficient Solutions that ensure a seamless customer experience.

Customer Driven Workflow - Service is uninterrupted, regardless of channel.

Achieves complete ‘de-scoping’ of your contact centre, avoiding transaction complexity and concern for agents
Customer Assurance – card data never reaches the Contact Centre.

No hardware to install.

Integrates with internal systems.

Case Studies

Read more Case Studies

Customer Testimonials

Richard Hill

Managing Director

“I am really pleased with all the team at iNet, and value a continued partnership with them. They are really good guys to work with, and I would gladly recommend them as a communications solution provider."

Category:

Contact Centre

John Goodram

Director of IT - Contact Centres

"Working closely with iNet it became clear they value business relationships as a collaboration, being proactive and responsive to our needs from the first day and aiding us as our knowledge of the product increased."

Category:

Contact Centre

John Adderley

Operations Director

"iNet possess great Telecoms and Contact Centre industry knowledge with real in-depth understanding of the Vocalcom technology that helps us stay compliant with legislation as it changes.  When needing their support, iNet are so easy to work and collaborate with as they are always quick in their response in addressing our issues and offering innovative insights about how we can do things better."

Category:

Contact Centre

Where Now?

Intelligent Numbers & Network

Buy Phone numbers, SIP Trunks and Telecommunications services from iNet.

Cloud Back Office Telephony

Flexible telephony solutions in the cloud from iNet.

Date: 27th Feb 2019
Time: 9:30am - 12:30 pm
Location: London
Vocalcom V6
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