Ensuring secure CX across all channels builds brand confidence and repeat business.
With 9 out of 10 enterprises suffering a security breach last year*, the risks are very real, and the financial penalties are severe.
Secure Payment Solutions
PCI DSS Compliant Payments for all your Contact Centres.
The Compliance Challenge
Compliance Solutions
Secure Telephone Payments (Agent Present)
We use DTMF masking to hide keypad values, integrating with the call flow at the point of payment. Agents do not hear or see any cardholder data such as Account Number or CVV.
- Agents are always on the line to assist
- Reduced average handling times
- Less pressure on agents
- Integrates with all payment providers
- Carrier, phone system & CRM agnostic
IVR Payments (Agent Not Present)
Integrate with your existing IVR for 24/7 automated payments. Customers are prompted to enter card details using their keypad. DTMF tones are masked, collected, transacted and reconciled back to your environment from our secure cloud.
- Professionally recorded voice-overs
- Fully automated system
- Multi-lingual capability
- Callers are guided through the payment process
- Highly resilient, high capacity
- Integrates with your existing payment provider, IVR & CRM systems
Multi-Channel Payments
Compliant multi-channel payments.. A secure link is sent to your customer for payment. Real-time dashboards indicate where your customer is in the payment journey, helping you guide them through the transaction.
- Eliminates fraud related chargebacks
- Reduces processing costs
- Increased security with our cloud-based solution
- No additional hardware required
- No amends to your existing telephony setup
- Simple pay-as-you-go model
- Fully PCI-DSS compliant solution
Securing Legacy Data
Scan legacy call recordings for spoken card data. Search databases for images and documents containing cardholder data, to segregate, delete or redact, retaining original files, now compliant.
- Stores historical call recordings and data securely
- Meets FCA requirements
- Retains existing processes
Benefits of PCI Compliance with iNet
Peace of Mind
Deliver assurance, confidence and peace of mind to your customers that making payment with you is safe, and that their card data never reaches your contact centre. Win Brand Ambassadors.
No Hardware, No Headache
Our Compliance Solutions require no hardware to install for seamless integration with your internal processes, saving you time, while reducing costs. We Integrate with All Payment Providers.
Contact Centre De-Scoping
Our solutions help you achieve compliance through a complete ‘de-scoping’ of your contact centre, significantly reducing your risk and cutting transaction complexity. We are Level 1 PCI DSS Certified.
Level 1 PCI DSS certified solutions from iNet. Book a demo.
- 0800 8 100 100
- more@inetplc.com
- Sutton Point, 6 Sutton Plaza, Sutton, SM1 4FS