PCI-DSS payment solutions

Seamless, secure card payment transactions that increase customer satisfaction.

The PCI challenge

Contact Centres taking payments over the phone and are not compliant with PCI-DSS (PCI Data Security Standards) are exposed and at risk.

Risk of non-compliance

With 9 out of 10 enterprises suffering a security breach last year*, those risks are real, the financial penalties are severe (up to 5% of worldwide annual turnover) and reputable damage could be even worse.

Take action now to ensure PCI compliance

Ensuring a secure, satisfying customer experience across all communication channels is crucial for keeping customers’ confidence, building repeat business and maintaining competitive advantage. Contact centre managers and Compliance Officers need to take action now

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Our Services

Solution : This solution utilises DTMF masking technology to mask numeric keypad values.

How it works : We integrate with the call flow at the point of payment and intercept DTMF tones. Agents do not hear or see any cardholder sensitive data such as Primary Account Number or CVV.

Features

  • Agents are always on the line to assist
  • Reduced average handling times
  • Less pressure on agents
  • Integrates with all payment providers
  • Carrier, phone system & CRM agnostic ​

Solution : IVR payments integrate with your existing IVR set-up to enable 24/7 automated payment transactions.

How it works : Customers are guided through to your payment IVR where we integrate directly with your payment providers. Customers are prompted to enter their card details using their telephone keypad. DTMF tones are masked, collected, transacted and reconciled back to your environment from our secure cloud.

Features 

  • Professionally recorded voice-overs
  • Fully automated system
  • Multi-lingual capability
  • Callers are guided through the payment process
  • Highly resilient, high capacity
  • Integrates with your existing payment provider, IVR & CRM systems

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Solution : More customers are choosing to communicate with brands across SMS, WebChat and Social Channels. iNet offers a complete suite of omni-channel payment solutions that prevent fraud and offers ensure seamless, secure customer payment transactions.

How it works : You can achieve PCI compliance and higher sales conversions through WebChat, SMS, Facebook, Twitter, Skype, WhatsApp. A secure link is created and sent to your customer to enable secure payment. A real-time display lets you know which payment stage your customer is at, letting you guide them through the transaction while keeping your contact centre completely out of scope.

Features

  • Eliminates fraud related chargebacks
  • Reduces processing costs
  • Greater security with a Cloud-based solution
  • No additional hardware required
  • No amends to your existing telephony setup
  • Simple pay-as-you-go model
  • PCI-DSS compliant

Solution : Is your contact centre required to hold call recordings? We offer a suite of solutions to help you achieve PCI compliance for historical data, whether that’s voice recordings, documents or image files.


How it works : Legacy Voice Recordings; Scan your electronic call recordings and use speech analytics technology to identify recordings that have been contaminated with spoken card data.
Legacy Document Scanning: search databases for a wide range of image files and locate documents containing cardholder data. Segregate, Delete or Redact: Having identified the contaminated data, you can either segregate or delete that information. We can even help you redact the data so you can store the original file with the card data removed.


Features

  • Stores historical call recordings and data securely
  • Meets FCA requirements
  • Retains existing processes

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What does this mean for your business?

Our solutions let you achieve complete ‘de-scoping’ of your contact centre, reducing your risk and cutting transaction complexity and worry for your agents.

Boost your customers’ peace of mind and confidence that their card data never reaches your contact centre.

Our solutions require no hardware to install and integrate with your internal systems, saving you time and money during implementation.

Related Case Studies

Client Testimonial

“I am really pleased with all the team at iNet, and value a continued partnership with them. They are really good guys to work with, and I would gladly recommend them as a communications solution provider."

Richard Hill

Managing Director

"Working closely with iNet it became clear they value business relationships as a collaboration, being proactive and responsive to our needs from the first day and aiding us as our knowledge of the product increased."

John Goodram

Director of IT - Contact Centre

"iNet possess great Telecoms and Contact Centre industry knowledge with real in-depth understanding of the Vocalcom technology that helps us stay compliant with legislation as it changes. When needing their support, iNet are so easy to work and collaborate with as they are always quick in their response in addressing our issues and offering innovative insights about how we can do things better."

John Adderley

Operations Director

Our Solution can be Implemented within 4 weeks